Patients & Visitors

Patient Information

Availability of Language Assistance Services. Washington Health offers free interpreter services to our patients, including video-remote interpreters in American Sign Language. If your English is limited or you are speech or hearing impaired, please ask your doctor, nurse or other staff member to arrange for interpreter services at no cost to you. If you have a question or a concern regarding these services, please contact the Compliance Department at 510.818.7400.

Visitor’s Guide to Washington Health

At Washington Health, we recognize that family and friends are critically important to patient healing. We have updated our visitor policy to provide a positive experience that promotes safety for all.

Visiting hours are 8 a.m. to 9 p.m. daily. Adult Inpatient Medical/Surgical areas allow four visitors (5 years and older). Critical and Intermediate Care areas allow two visitors (12 years and older) allowed at a time, rotation permitted . Birthing Center allows three visitors (5 years and older) post partum. Two support person, 18 and over during labor. Minors must be accompanied by an adult.

Emergency Department: Two visitors (5 years and older) are allowed to accompany individuals receiving care in the emergency department. Rotation permitted.

Surgery Waiting Area: Surgery support persons are welcome to wait in the surgery waiting area. General visitation guidelines apply once the patient is roomed.

Visitors are required to show a government-issued photo ID (current school-issued identification accepted) prior to entry. Minors must be accompanied by an adult at all times.

Masking is optional in most areas on campus. Masks are required in areas where high-risk patients receive care.

Other Important Information

The entire Washington Health campus (including parking lots and all related health care entities) are tobacco- and smoke/vape–free zones. The use of any tobacco products -- smoking, vaping or chewing of tobacco, or any other substance such as marijuana cigarettes, e-cigarettes, pipes, and cigars -- is strictly prohibited.

For everyone's safety, we have implemented security measures that include:

We appreciate your cooperation with security at the main hospital and emergency department entrances.
A visitor badge with name and photo will be issued. Visitor badges must be visible at all times while in the hospital.
Be prepared to present your photo ID upon each visit.

Consideration for the comfort and safety of our patients is our first priority. Nursing staff, in collaboration with the patient, may alter visiting hours and regulations at their discretion, as warranted by the patient’s condition, family circumstances and environment. It is understood that visitors may be asked to leave if their presence is stressful to the patient or in conflict with the treatment plan.

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